Does this mean that Danick Systems is staffed by a cadre of super-geniuses who know everything there is to know about computers? Well, not quite. We do, however, have a wide and varied knowledge base between all the staff, and because we have all of our technical support questions and solutions stored in a centralized database, we are able to enhance the capabilities of each member of our staff to answer your questions in a timely fashion as well as track problems encountered by our customers over the life of their computer. Our Help Desk Services' enable our clients to gain valuable time and cost benefits from their technology investments by maintaining and improving end user up time and productivity. Our technical specialists provide real time assistance to end users to ensure that they can operate their systems problem free.
We can assist you with custom client applications written by us, shrink wrapped software products, network communications, terminal emulation software and PC or Server based operating systems.
As part of our service, clients receive management reports which summarize their help desk activities .  All calls placed to our service center are tracked through our help desk.  This will provide a basis for recommended service options designed to meet your unique service requirements.

Our help desk allows us to:

• Track Telephone Technical Support issues

• Access knowledge bases and technical product specifications

• Access manufacture technical notes and FAQ's

• Store your Desktop Optimizations, Designs, & Configurations

• Report on user help desk usage and trouble areas

• Asset management, installation / upgrade inventory

• Track issues regarding; traffic patterns, performance history, load demands, procurement, configuration, installation,

   

All you need to know is one phone number for any technical issues

Just call the Help Desk!